NCEdCloud Account Locked — Causes and Fixes An NCEdCloud account locks after a set number of consecutive failed login attempts. NCDPI’s RapidIdentity platform triggers the lockout as a security measure to block unauthorized access attempts. The lockout threshold is typically…
What is the NCEdCloud Change Password Feature? The NCEdCloud change password feature allows any active user to update their password while still logged in to their account. Changing your password while you know your current one is the simplest path:…
What the NCEdCloud Forgot Password Flow Does The NCEdCloud forgot password flow lets you verify your identity using your username and challenge questions, then create a new password immediately. You don’t need to wait for an email, and you don’t…
How NCEdCloud Forgot Username Works NCEdCloud usernames are unique identifiers assigned to each user account in North Carolina’s statewide K-12 identity platform. They’re generated from source data systems: PowerSchool for students and Home Base for staff, and follow a format…
Understanding the NCEdCloud Password Expired If your NCEdCloud password has expired, you can regenerate it easily. NCEdCloud enforces separate password expiry rules for staff and students. See the table below for understanding: Account Type Expiry Period Warning Shown Who Can…
What Are the NCEdCloud Password Requirements? NCEdCloud password requirements are the rules every password must meet before the system accepts it. NCDPI’s RapidIdentity platform enforces these rules at account claiming, password change, and password reset. Read our complete NCEdCloud Password…
What is NCEdCloud Regenerate Password? NCEdCloud Regenerate Password is an administrative function that allows LEA Administrators and help desk staff to reset a user’s password from the admin console, either individually or in bulk. Unlike the self-service forgot password flow,…
How NCEdCloud Student Password Works NCEdCloud student passwords are set during account claiming and used to access the statewide SSO portal and all assigned educational applications. NCDPI’s RapidIdentity platform governs student password rules, but individual LEAs can adjust policy within…
What is NCEdCloud TOTP? TOTP stands for Time-Based One-Time Password. NCEdCloud TOTP is the MFA method that generates a 6-digit code in an authenticator app that refreshes every 30 seconds. NCEdCloud supports TOTP as one of its multi-factor authentication options…
What is WebAuthn in NCEdCloud? NCEdCloud WebAuthn is the web authentication standard that allows users to log in using a hardware security key or biometric device, such as a YubiKey, Windows Hello, or a fingerprint reader, instead of a TOTP…
