What Does NCEdCloud Disable Account Do? NCEdCloud disable account prevents the user from logging in to ncedcloud.mcnc.org and blocks SSO access to all connected applications. The account is not deleted. All data, role assignments, and account attributes are preserved. NCDPI’s RapidIdentity platform allows LEA Administrators to deactivate accounts for any user across the LEA. This…
What Does NCEdCloud Enforce MFA Mean? The NCEdCloud enforce MFA means that the RapidIdentity platform is configured to require users to complete a second authentication step, either a TOTP code or a WebAuthn hardware key, after entering their username and password. Without enforcement, MFA enrollment is optional. With enforcement, users who have not enrolled in…
What is the NCEdCloud LEA Help Desk Role? The NCEdCloud LEA Help Desk role is an administrative permission level that allows district-level technology support staff to manage user accounts across their LEA — including resetting passwords, unlocking accounts, and assisting with account claiming — without having full LEA Administrator access. NCDPI’s RapidIdentity platform includes this…
What is an NCEdCloud LEA Code? An NCEdCloud LEA code is the three-digit identifier assigned by NCDPI to each North Carolina school district. These codes appear in NCEdCloud system configurations, data files, SSO attribute mappings, and administrator references. They are used to identify which district a student or staff account belongs to and to route…
What is the NCEdCloud Request Role Process? The NCEdCloud role request process is the main process for staff to request administrative permissions — such as LEA Help Desk, School Help Desk, or LEA Administrator roles — within the RapidIdentity platform. NCDPI designed this process to ensure that elevated account permissions are granted only after review…
What Causes an NCEdCloud Account to Lock? The NCEdCloud account locked after a set number of consecutive failed login attempts. NCDPI’s RapidIdentity platform triggers the lockout as a security measure to block unauthorized access attempts. The lockout threshold is typically 5 to 10 failed attempts, though the exact number is configurable by each LEA. The…
What is the NCEdCloud Change Password Feature? The NCEdCloud change password feature allows any active user to update their password while still logged in to their account. Changing your password while you know your current one is the simplest path — no challenge questions, no help desk contact, no lockout risk. NCDPI’s RapidIdentity platform provides…
What the NCEdCloud Forgot Password Flow Does NCEdCloud forgot password flow lets you verify your identity using your username and challenge questions, then create a new password immediately. You do not need to wait for an email. You do not need to contact your school’s IT department if you set up your challenge questions in…
How NCEdCloud Usernames Work? Do you know how NCEdCloud forgot username works? NCEdCloud usernames are unique identifiers assigned to each user account in North Carolina’s statewide K-12 identity platform. They are generated from source data systems — PowerSchool for students, Home Base for staff — and follow a format determined by each LEA’s configuration. NCDPI…
Understanding the NCEdCloud Password Expiry Cycle Has your NCEdCloud password expired? NCEdCloud enforces separate password expiry rules for staff and students. Account Type Expiry Period Warning Shown Who Can Reset Staff 90 days 10 days before expiry Self-service or help desk Student No automatic expiry (varies by LEA) Varies Help desk or LEA admin LEA…
What Are the NCEdCloud Password Requirements? NCEdCloud password requirements are the rules that every password must meet before the system accepts it. NCDPI’s RapidIdentity platform enforces these rules at account claiming, password change, and password reset. The rules apply to all user types: students, teachers, staff, and administrators. The most important thing to know is…
What is NCEdCloud Regenerate Password? NCEdCloud regenerate Password is an administrative function that allows LEA Administrators and help desk staff to reset a user’s Password from the admin console, either individually or in bulk. Unlike the self-service forgot password flow, the regenerate function does not require the user’s current password or challenge question answers. NCDPI’s…